FAQs

RETURN GUIDELINES

• Merchandise must be returned within 30 days of the date that it was received
• Sale items are not available for return if change of mind
• We are unable to provide refunds for incorrect choice or change of mind purchases 
• Merchandise returned must be in new/unused condition
• We are unable to accept returns on washed, worn, and/or abused items
• Shipping cost & shipping sales tax incurred for returns are non-refundable and within the customer’s responsibility

REFUNDS

Refunds will be credited to your account within approximately 10 business days from the date the return is received by Black Rebel Heart. The credit may be reflected to your account on your next statement depending on the issuing bank and/or billing cycle.

Once our warehouse receives your item(s), your refund for the full value of the merchandise will be processed.

EXCHANGE POLICY

Due to inventory and accounting purposes, we do not exchange items received for different items than originally purchased. We can process an exchange for another size within the same product but, unfortunately, we cannot exchange them for another item. You will have to return the item for a refund then re-purchase the desired item.

Once our warehouse receives your item(s), your exchange will be processed within 7-10 business days.

DAMAGED GOODS

Defective and/or damaged merchandise due to shipping must be reported to Black Rebel Heart within 30 days of purchase, and pre-authorized for return to be considered eligible for a refund.

Please contact customer service to obtain authorization and a pre-paid shipping label to cover return expenses. A refund of the original product cost, taxes, and pro-rated shipping charges will be processed within 10 business days from the date that the damaged/defective goods are received at Black Rebel Heart.

HOW TO MEASURE YOURSELF

The body measurements outlined in the size guides below are to help you find your perfect fit in Black Rebel Heart. Please check the size and fit information for each individual product as Black Rebel Heart T-shirts are generous in size. For example, if you are normally a size 10 in various T-shirts, this will then establish, you are a size 8 in Black Rebel Heart T-shirts. If you would like further sizing advice and information please contact our Customer Care at info@blackrebelheart.com and a member of our team can assist.

SIZING CHART

CLASSIC TEE	XS	S	M	L	XL
Half Chest	51	53	55	57	59
Length	69	71	73	75	77
MUSCLE TEE	XS	S	M	L	XL
Half Chest	51	53	55	57	59
Length	69	71	73	75	77
RAW TEE	XS	S	M	L
Half Chest	49	51	53	55
Length	59	61	63	65
RAW MUSCLE	XS	S	M	L
Half Chest	49	51	53	55
Length	59	61	63	65

 

GARMENT CARE

Another simple way to prevent colour from fading + colour running is to wash your clothes in cold water.  Washing clothes in hot water can cause certain stains (especially blood and sweat) to set in the clothes, so sticking to cold water helps keeps those stains from becoming a permanent fixture.  Cold water also prevents shrinkage, a problem that happens to many garments when washed in hot water.  Do not iron over image.  Follow these instructions to prolong the life of your T-shirt.